Our website is currently under construction. To place an order, please call or email us.
Call:
01384438989
Email:
support@aximiz.co.uk
Refund, Replacement & Cancellation Policy
At Aximiz, we strive to ensure your satisfaction with our products and services. Please read our policy carefully to understand your rights and obligations regarding refunds, replacements, and cancellations.
Refund Policy
1. General Refund Policy
1.1 Eligibility for Refund
We strive to provide high-quality products and services. If you are not satisfied with your purchase, you may be eligible for a refund or replacement under the conditions outlined in this policy.
1.2 Sample Packets
Before you place your order, we are always pleased to send out our complimentary sample packets upon request to make sure you are satisfied with the quality of the products. Before you place an order and invest any money, here is your chance to see what kind of quality we can produce.
1.3 File Verification
No files, artwork, or spellings are checked by Aximiz; all requirements are listed on this website: Prior to placing an order, though, please contact our team for additional guidance.
2. Conditions for Refund
2.1 Defective Products
If the product you receive is defective, damaged, or not as described, you may request a refund. To qualify for a refund, you must notify us within 2 days of receiving the product, providing details and photographic evidence of the defect or damage.
2.2 Order Errors
If you receive an incorrect order, please contact us within 2 days of delivery. We will review the order and arrange for the correct product to be shipped to you or offer a refund if the correct product is unavailable.
3. Non-Refundable Items
3.1 Customized Products
Due to the personalized nature of custom-printed products, we cannot offer refunds for custom orders unless they are defective, damaged, or incorrect.
3.2 Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for a refund.
3.3 Delivery Delays
Delivery delays will not, under any circumstances, result in refunds. Because of the volume of orders we process, Aximiz ltd is unable to promise any dates for delivery; therefore, if you have an urgent deadline, please make sure to check with us to see whether turnaround will be possible at all.
4. Refund Process
4.1 How to Request a Refund
To initiate a refund, please contact our customer service team with your order details and reason for the refund request. We will review your request and notify you of the approval or rejection of your refund.
4.2 Refund Approval
Once your refund is approved, we will process it. The refund will be applied to your original method of payment.
5. Return of Products
5.1 Return Instructions
If you are required to return the product for a refund, we will provide you with a return shipping label and instructions on how to return the item. The item must be returned in its original packaging and condition.
5.2 Return Shipping Costs
If the return is due to our error (e.g., defective product, incorrect order), we will cover the return shipping costs. If the return is not due to our error, you will be responsible for the return shipping costs.
6. Partial Refunds
6.1 Partial Refunds
In certain situations, only partial refunds are granted (if applicable), such as when a product is not in its original condition, is damaged or missing parts for reasons not due to our error.
7. Late or Missing Refunds
7.1 Processing Time
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.
Replacement Policy
1. General Replacement Policy
1.1 Eligibility for Replacement
We are committed to providing high-quality products. If you receive a defective, damaged, or incorrect product, you may be eligible for a replacement under the conditions outlined in this policy.
1.2 Sample Packets
Before you place your order, we are always pleased to send out our complimentary sample packets upon request to make sure you are satisfied with the quality of the products. Before you place an order and invest any money, here is your chance to see what kind of quality we can produce.
1.3 File Verification
No files, artwork, or spellings are checked by Aximiz; all requirements are listed on this website: Prior to placing an order, though, please contact our team for additional guidance.
2. Conditions for Replacement
2.1 Defective Products
If the product you receive is defective, you may request a replacement. To qualify, you must notify us within 2 days of receiving the product, providing details and photographic evidence of the defect.
2.2 Damaged Products
If the product arrives damaged, please contact us within 2 days of delivery with photographic evidence of the damage. We will review the evidence and arrange for a replacement.
2.3 Incorrect Orders
If you receive an incorrect order, please contact us within 2 days of delivery. We will verify the order and ship the correct product to you at no additional cost.
3. Non-Replaceable Items
3.1 Customized Products
Due to the personalized nature of custom-printed products, replacements for custom orders are only available if the product is defective, damaged, or incorrect.
3.2 Sale Items
Only regular-priced items may be eligible for replacement. Sale items are not eligible for replacement unless defective or damaged.
4. Replacement Process
4.1 How to Request a Replacement
To initiate a replacement request, please contact our customer service team with your order details and reason for the replacement request. We will review your request and notify you of the approval or rejection of your replacement.
4.2 Return of Original Item
If you are required to return the original item, we will provide you with a return shipping label and instructions. The item must be returned in its original packaging and condition.
5. Replacement Shipping
5.1 Shipping Costs for Replacements
If the replacement is due to our error (e.g., defective product, incorrect order), we will cover the shipping costs. If the replacement is not due to our error, you will be responsible for the shipping costs.
5.2 Shipping Method
Replacements will be shipped using the same method as the original order unless otherwise specified.
6. Processing Time
6.1 Replacement Approval
Once your replacement request is approved, we will process and ship your replacement product. You will receive a confirmation email with tracking information once your replacement has been shipped.
6.2 Delivery Time
Delivery times for replacement products may vary based on your location and the shipping method.
Cancellation Policy
1. General Cancellation Policy
1.1 Eligibility for Cancellation
Orders may be cancelled under certain conditions as outlined in this policy. A 5% cancellation fee will apply to all cancellations to cover administrative costs.
2. Conditions for Cancellation
2.1 Cancellation Before Production
If you wish to cancel your order, you must notify us before production begins. Orders cancelled before production will be subject to a 5% cancellation fee.
2.2 Cancellation After Production Begins
Once production has started, orders cannot be cancelled. You will be responsible for the full cost of the order.
2.3 Customized Products
Due to the personalized nature of custom-printed products, orders for customized products cannot be cancelled once production begins.
3. Cancellation Process
3.1 How to Request a Cancellation
To initiate a cancellation, please contact our customer service team with your order details. We will review your request and confirm if the cancellation is possible.
3.2 Cancellation Fee
A 5% fee of the total order value will be deducted from your refund to cover administrative costs.
4. Refunds for Cancelled Orders
4.1 Refund Process
If your cancellation is approved, we will process your refund, minus the 5% cancellation fee.
4.2 Partial Refunds
If only part of your order is eligible for cancellation, you will receive a partial refund corresponding to the cancelled items, minus the 5% cancellation fee on the cancelled items' value.
5. Non-Cancellable Items
5.1 Production Stage
Orders for products that have already entered the production stage cannot be cancelled and are non-refundable.
5.2 Sale Items
Sale items are non-cancellable and non-refundable.